Refund policy

Return Policy

Our return policy applies exclusively to products that are found to be defective or damaged upon receipt. If you receive a product in such condition, please contact our customer service. We may require photographic evidence to assess the damage or defect.

Upon verification, we will provide you with instructions for the return process. Depending on product availability, you may opt for a replacement or a refund. Please ensure that the returned item is in its original packaging and includes all accompanying accessories.

We are committed to addressing any concerns related to defective or damaged products promptly and ensuring a seamless resolution for our valued customers. If you have any questions or require further assistance, please contact our customer service team for personalized support.

Refund Policy

Our refund policy is applicable in cases where customers receive the wrong, defective, or damaged product. If you find any discrepancies with the item you have received, please notify our customer service team within 7 days of receiving the product.

To initiate a refund, we may request photographic evidence of the issue to assess the nature of the problem accurately. Once the verification is complete, we will guide you through the return process, and upon receiving the returned item, a refund will be issued.

Please ensure that the returned item is in its original packaging, including all accompanying accessories. Refunds will include the purchase price of the item including delivery charges.

Our commitment is to address such issues promptly and provide our customers with a hassle-free refund process. If you have any questions or need assistance, please contact our customer service team for personalized support.

Exchange Policy

Our exchange policy includes the provision for exchanges with delivery charges borne by the customer. If you wish to exchange a product for reasons other than defects or damages, please initiate the exchange process within 7 days of receiving the product.

To proceed with the exchange, please contact our customer service team to request the exchange and receive detailed instructions. Kindly note that the customer will be responsible for covering the associated delivery charges for both the return of the original item and the shipment of the replacement item.

Ensure that the item to be exchanged is in its original condition, including all tags and accessories. The availability of the desired replacement item is subject to stock availability.

We strive to make the exchange process straightforward for our customers while maintaining transparency regarding any associated costs. For further assistance or inquiries, please do not hesitate to contact our customer service team, and we will be happy to assist you.