Cash On Delivery Policy
Our Cash on Delivery (COD) policy is designed to provide a convenient and secure payment option for customers. Below are the key components of our COD policy:
- Eligibility: Cash on Delivery is available for orders meeting specific criteria, such as delivery location and order value. Customers can check the availability of COD during the checkout process.
- Payment at Delivery: With COD, customers have the flexibility to pay in cash at the time of product delivery. The exact amount specified in the order confirmation will be collected by the delivery personnel.
- Verification of Order: COD orders are subject to verification. Customers may receive a confirmation call or message to validate their order details before it is dispatched.
- Order Confirmation: COD orders will be confirmed via email or SMS after the order verification process is completed. This confirmation will include the order details, total amount payable, and any additional instructions for the customer.
- Service Fee: A nominal service fee may be applied to COD orders. This fee is intended to cover the additional costs associated with processing cash transactions and will be communicated to the customer during the checkout process.
- Payment in Local Currency: Cash payments for COD orders are accepted in the local currency of the delivery location. Customers are advised to have the exact amount ready for a smooth transaction.
- Cancellation of COD Orders: Customers who opt for COD should be committed to accepting and paying for the order upon delivery. Unwarranted cancellations or refusals to pay may affect eligibility for future COD orders.
- Returns and Refunds: Our standard return and refund policies apply to COD orders. If a customer wishes to return a COD purchase, the refund process will be initiated once the returned item is received and verified.
Our COD policy aims to offer a seamless and reliable payment option for customers who prefer the flexibility of paying in cash upon delivery. If you have any questions or require clarification, please do not hesitate to contact our customer service team for assistance.